Go Beyond with Telarus
Discover unparalleled insights, access, and guidance to help you succeed and grow.
Telarus Customer Success Management
Offload day-to-day customer management responsibilities while increasing the value that they bring to your business over time. Telarus Customer Success Management performs ongoing account reviews to inform you of new customer needs and the additional services available to them—managing contracts, billing and renewals, and deploying retention activities.
The Customer Lifecycle Managed for You
Telarus Customer Success Management is a team dedicated to serving your customers strategically to ensure their satisfaction.
Adoption
Scale customers strategically
Retention & Expansion
Increase customer lifetime value
Advocacy
Drive customer loyalty
Elevate Your Success with Telarus
Customer Success Management performs account reviews to bolster your strategic discussions with customers on how to best support their goals. It then coordinates technical services that go beyond the initial deployment. You can rely on regular, detailed communications between the customer, you, and Telarus.
Your dedicated team proactively maintains contact with your customers to manage and renew existing contracts and sends regular, personalized communications to create up-sell and cross-sell opportunities.
We’ll manage all billing needs, resolve errors with carriers, manage the customer support ticketing system to resolve technical issues quickly, and offer MAC (moves, adds, changes) assistance when your customers’ staffing needs change.
Key Benefits of Telarus Customer Success Management
Frees up time for your team to pursue new opportunities or take time off.
Increases your annual revenue growth potential.
Provides a professional, branded team to manage your customers’ reactive needs.
Keeps you top-of-mind for your customers’ future plans.
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67. 10X Your Sales with Guest Patrick Oborn
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube
66. What's the value in SASE and global backbones? With Daniel Beckworth
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65. What's the value in SASE and global backbones? With Guest Ryan Livesay of Aryaka
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen in today as we […]
64. What's the value in SASE and global backbones? With Guest Josh Haselhorst
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube You won’t want to miss […]
63. What is Work Force Management and Why is it Important? With Guest Frank Wassenbergh
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen in as we talk […]
62. What is Work Force Management and why is it important? With Chuck Krogman
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen in for an information-packed […]
The 2023 Telarus Top 10 Selling Partners Are Headed to Ireland
Secure your place in our top 10 selling partners for 2023 and win an 8-day luxurious getaway to Ireland! Learn more.
Ep. 61 Revisited- What is Work Force Management (WFM), and why is it important? With Jason Lowe
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Don’t miss this historic episode […]
61. What is Work Force Management (WFM) and why is it important? With Jason Lowe
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Don’t miss today’s episode featuring […]
60. IoT- Grab huge profits from building EV Charging Stations. With Stephanie Turzanski
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Did you know you can […]
59. IoT – Grab huge profits from building EV Charging Stations. With Joel Urano of Modas
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58. IoT – Grab huge profits from building EV Charging Stations. With Jason Kaufman
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Did you ever think we’d […]
57. Why the "R" in Managed Detection & Response is so critical now. With Guest Nick Enger
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Join us today as we […]
56. Why the "R" in MDR I so Important Now. With guest Elia Cohen of AT&T
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen in today as one […]
55. Why is "Response" in Managed Detection so critical now? With Guest JW Stanley
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54. Is Microsoft Teams Always a Right? Fit With Guest Andrew Bond
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53. UC & Microsoft Teams: When is it the right fit? – With Shams Khan of SCB Global
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52. Microsoft Teams, Is it always the right fit? With Shane Speakman
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Telarus BizTech Unboxed- Granite Epik Pots Replacement
Check out our new video series, BizTech Unboxed! We often get to talk about the tech, but it isn’t every day that we get to touch and see it. If […]
50. What are the customer interactions of the future? with Guest Paul Jarman of NICE CXone
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen in to this special […]
Communications Platform as a Service (CPaaS) and How to Sell It
Telarus VP of UC, Shane Speakman, and CPaas Acceleration Alliance co-founder, Kevin Nethercott, discuss the day-today use of CPaaS, and how to sell it. Shane Speakman (00:03): Hey everybody. Shane […]
Learn How to Solve Business Cloud Data Problems, with Effectual
Telarus VP of Cloud, Koby Phillips, meets with Effectual leaders Zach Shapiro and John White. Koby Phillips (00:03): Hello, I am Koby Phillips, the VP of Cloud here at Telarus, […]
Learn about AI in Contact Center and UC platforms, future predictions, and how to sell it
Telarus VP of UC, Shane Speakman, speaks with Dialpad expert, Dan O’Connell about AI applications in CC contact center and unified communications platforms. Shane Speakman (00:03): Hey everybody. Shane Speakman, […]
CX Solution Market Strategy in an Economic Downturn
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Learn what Nextiva Believes the Future of the Collaboration Software Industry Holds
Telarus VP of UC, Shane Speakman, meets with Olen Scott, Nextiva Head of Channels. Shane Speakman (00:03): Hey everybody. Shane Speakman, vice President of UCaaS here at Telarus. And today […]
48. Why Shouldn't I Run a Security Operations Center? with Guest, Sean Weisenburger
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen in today as we […]
47. Why shouldn't I run a Security Operations Center on my own? With Guest Ben Bohman
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen in as Ben Bohman, […]
46. Why shouldn't I run a Security Operations Center on my own? With Guest Jeff Hathcote
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Tune in as we speak […]
45. So you're in Azure, now what? – with Aaron Bock
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44. So you're in Azure, what's next? With Guest Chad Muckenfuss
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Tune in to listen as […]
43. So you're in Azure, what's next? With guest Koby Phillips
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Buckle up as we talk […]
42. Solving The Massive Talent Shortage in Security & Tech. With EVOK Technologies
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen to the powerhouse team […]
Ep. 42 Revisited – Solving the massive talent shortage in Security & Tech with EVOK Technologies
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Listen to the powerhouse team […]
41. Solving the massive talent shortage in Security & Tech with Chris Moore
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube Hear Chris discuss how his […]
39. Telecom Expense Management Part 3 – Paige Clancy with Link121
Subscribe to the Next Level BizTech podcast, so you don’t miss an episode!Amazon Music | Apple Podcasts | Listen on Spotify | Watch on YouTube This week we finish exploring […]
Learn About the New Full Stack Cloud Solution with Evoque, Powered by Foghorn
Peter Roosakos, Foghorn CTO, joins with Koby Phillips, Telarus VP of Cloud, to explain how Telarus partners can now sell DevOps, SRE, and CI/CD solutions to help their customers with […]
Expedient Overview: Cloud Different
The August 16th, 2022, Telarus Tuesday call welcomed AJ Kuftic, Principal Technologist, Expedient. Expedient helps your client’s journey to the cloud with their full stack cloud offerings: From Expedient Enterprise […]
Hidden Gems Ep. 10 with Ruby
In this episode of Hidden Gems featuring Ruby, Richard Murray is joined by Kate Winkler, Chief Executive Officer at Ruby. Learn how to navigate this hybrid universe brought on by […]
Ep. 8 – Hidden Gems
In this episode of Hidden Gems featuring Dialpad, Richard Murray is joined by Dialpad National Channel Director, Michael Baillargeon, discuss the two fundamental things you should consider when choosing […]
Ep. 9 – Hidden Gems
In this episode of Hidden Gems featuring Momentum, Richard Murray is joined Momentum Executive Vice President Sales and Marketing, Chuck Piazza, where they discuss how they are more then just […]
Ep. 2 – Telarus Exclusives
Telarus Exclusives is a series where our supplier management team gives a deep-dive of a supplier that is exclusively signed with Telarus as their only master agent. In this episode, […]
Ep. 7 – Telarus Exclusives
Telarus Exclusives is a series where our supplier management team gives a deep-dive of a supplier that is exclusively signed with Telarus as their only master agent. In this episode, […]
Ep. 8 – Telarus Exclusives
Telarus Exclusives is a series where our supplier management team gives a deep-dive of a supplier that is exclusively signed with Telarus as their only master agent. In this episode, […]
Ep. 2 – Anatomy of a Win
In this episode of Anatomy of a Win featuring Verizon, Telarus SVP of Marketing, Amy Bailey, is joined by Verizon Channel Partner Manager, Brian Gault, and Disruptive Innovations Founder and […]
Ep. 3 – Anatomy of a Win
In this episode of Anatomy of a Win featuring Hypercore, Telarus SVP of Marketing, Amy Bailey, is joined by CompuNet’s Account Manager, Aisa Jenkins, and Business Development Manager, Chris Paskewich, […]
Ep. 6 – Telarus Channel Updates
Patrick and Richard share this week’s Telarus Channel Updates sponsored by Mitel, where Patrick gives more information on the three new suppliers that joined the Telarus supplier portfolio this week, […]
Ep. 4 – Telarus Exclusives
Telarus Exclusives is a series where our supplier management team gives a deep-dive of a supplier that is exclusively signed with Telarus as their only master agent. In this episode, […]
Ep. 3 – Telarus Exclusives
Telarus Exclusives is a series where our supplier management team gives a deep-dive of a supplier that is exclusively signed with Telarus as their only master agent. In this episode, […]
76. Cloud: What are the top three ways Kubernetes can help your customers? With Compunet
Buckle up as we go heavy into Containers and Advanced Cloud with Dan Beeler and Alex Hughes from Compunet. On today’s track titled Three ways to help your customers modernize […]
Ep. 7 – Hidden Gems – Telesystem
In this episode of Hidden Gems featuring Telesystem, Richard Murray is joined by Telesystem National Channel Manager, Ray Belair, where they discuss why Telesystem is doing aggregation at a level […]
Ep. 2 – Culture and People – DIalpad
Culture and People, is Richard Murray’s new series where he explores how others hire their employees for culture, expertise, hits on red flags they have seen in the past, and […]
Ep. 4 – Parking Lot Prep – Pivoting
Telarus VP of Sales Engineering, Josh Lupresto, shares what to do when you need to pivot.
Engineer Review Talkdesk
Join us for this incredible engineering review with our guest Talkdesk!
Ep. 5 – Telarus Channel Update
In this episode of Telarus Channel Updates, former principals of Chorus Communications, Dan Cronin and Rob Molinaro join Patrick and Adam to share why they chose to be acquired by […]
Ep. 6 – Business Transformation with Eric Chanh
In this episode of Business Transformations, Adam Edwards is joined Cloud Warriors Founder and CRO, Eric Chanh, and President and CEO, Chris Nebel, by where they discuss Cloud Warrior’s journey […]
Ep. 3 Hidden Gens – Vivial
In this episode of Hidden Gems featuring Vivial, Richard Murray is joined by Vivial Sr. Director of Channel Sales, Erin Knese, and VP of Marketing and Channel Sales, Laura Cole, […]
Ep. 4 – Hidden Gems with Edify
In this episode of Hidden Gems featuring Edify, Richard Murray is joined by Edify Vice President of Channel Sales and Alliances, J.P. Dundas, where they discuss Edify’s flagship products, their […]
Ep. 5 – Hidden Gems with Thought Horizon
In this episode of Hidden Gems featuring Thought Horizon, Richard Murray is joined by Thought Horizon CEO, Sander Biehn, where they discuss how Thought Horizon got it start and what […]
Ep. 6 – Hidden Gems With EPIC Connections
In this episode of Hidden Gems featuring EPIC Connections, Richard Murray is joined by EPIC Connections President, Bill Pieper, where they discuss how Telarus partners can leverage their expertise in the contact center space as subject matter experts as it relates to contact center outsourcing, contact center consulting, CCaaS implementation, CCaaS professional services, and anything that has to do with contact center services.
Ep. 1 – Anatomy of a Win with Vivial
In this first episode of Anatomy of a Win featuring Vivial, Telarus SVP of Marketing, Amy Bailey, is joined by Vivial Director of Channel Sales, Erin Knese, and Menadena President, […]
Ep. 2 – Parking Lot Prep – Overcoming Objects
Telarus VP of Sales Engineering, Josh Lupresto, shares some tips and best practices on overcoming objections.
Ep. 3 – Parking Lot Prep – Questions
Telarus VP of Sales Engineering, Josh Lupresto, shares what questions you should be asking in your meetings.
Ep. 3 – Culture and People with Motus
Culture and People is Richard Murray’s new series where he explores how others hire their employees for culture, expertise, hits on red flags they have seen in the past, and […]
Telarus Exclusives with Minim
Telarus Exclusives is a series where our supplier management team gives a deep-dive of a supplier that is exclusively signed with Telarus as their only master agent. In this episode, […]
Telarus Exclusives with Ruby
Telarus Exclusives is a series where our supplier management team gives a deep-dive of a supplier that is exclusively signed with Telarus as their only master agent. In this episode, […]
Ep. 4 – Telarus Channel Updates
Adam, Patrick, and Richard share this week’s Telarus Channel Updates sponsored by Mitel, where Adam discusses destination planning, Patrick welcomes new employees, Brandon shares some successes from academies, and Richard […]
Ep. 1 – Culture and People With RingCentral
Culture and People, is Richard Murray’s new series where he explores how others hire their employees for culture, expertise, hits on red flags they have seen in the past, and […]
Ep 3 – Mythblasters with Stephanie Coleman with Project Management
Mythblasters is a series about how common industry misconceptions came to be so mainstream and why we are set out to debunk them. In this episode, Telarus Director of Enterprise […]
Ep. 2 Tomorrow's Technology with Broad Sky
In this episode of Tomorrow’s Technology featuring Broad Sky Networks, Patrick Oborn brings on Broad Sky Networks CEO, Ken Mills, to discuss the future of IoT, AI, and Connectivity.
Ep. 3 Tomorrow's Technology With Avaya
Telarus Chief Product Officer. Patrick Oborn is joined by Avaya Chief Product Officer, Anthony Bartolo, for their episode of Tomorrow’s Technology, where they discuss how contact center has evolved and […]
Ep. 4 – Business Transformations. With Adam Edwards
In this episode of Business Transformations, Adam Edwards brings on Sumo Communications Founder and President, Bret Hickenlooper, to discuss the three pivotal moments in the history of Sumo that helped […]
Ep 1. Mythblasters – Doug Miller
Mythblasters is a series about how common industry misconceptions came to be so mainstream and why we are set out to debunk them. In this episode, Doug Miller debunks the […]
Telarus Channel Updates Ep.2
Adam, Patrick, and Richard share this week’s Telarus Channel Updates sponsored by Mitel, where Adam discusses buyouts, Patrick shares an update with the new Vonage leadership, Richard gives supplier updates […]
Hidden Gems Ep.1- Warner Telecom
In this Hidden Gems series debut featuring Warner Telecomm, Richard Murray is joined by Warner Telecomm EVP, Timothy Joos, to discuss how they offer 150% savings guaranteed for their service, where they connect, optimize, and manage your clients spend for landline, mobile, and cloud services, how they are unique in the marketplace and how they can help you sell more services from the carrier service side.
Hidden Gems Ep. 2 with Ooma
In this episode of Hidden Gems featuring Ooma, Richard Murray is joined by Ooma Head of Channels, David Beagle, where they discuss what sets them apart, their history, and expansion […]
Warner and Chorus Case Study
Download the PDF here: Warner-Chorus-CaseStudy (1)
SD-WAN Case Studies
The August 8th Telarus Tuesday call brought Bigleaf Co-Founder & VP of Sales/Marketing Jeff Burchett, SimpleWAN VP of Sales Brian Perdue, and Ecessa VP of Development & Technical Support Mike Siegler to talk about […]
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