Managed Solution Overview

The March 8th Telarus Tuesday call welcomed, Sean Ferrel, CEO, from Managed Solution. Managed Solution presented an overview of its managed solutions services, a breakdown of their Helpdesk Services, and their Professional Services Consulting.  They concluded by overviewing Security Assessment, Cloud Assessment, and then sharing with us a Partner Testimonial and Partner Success Story.  The entire recording is available here. 

About Managed Solution 

Our primary goal is to serve our customers and to help them leverage today’s technology for a more productive and collaborative work environment. We want to help you create a positive work-life balance by providing technology that works for you, not the other way around. We are passionate about sharing innovative ideas and eager to continue delivering the best customer service to achieve ultimate customer satisfaction. This is accomplished by everyone’s mentality of “whatever it takes to get the job done” and is displayed in our award-winning 24/7 help desk.  

Who is Managed Solution? 

Managed Solution has been under the management of Microsoft for over 15 years, and they focus on very specific Microsoft solutions.  They manage IT services specific to Microsoft and other technologies.    

Four different areas Managed Solutions focuses on in the channel.

• Microsoft Cloud Service Provider
  • Assisting partners with architects to navigate the nuances of Microsoft 365
• National IT Helpdesk
  • 24 hour a day availability, and United States Based
• Professional Services Consulting
  • Microsoft licensing help.
• Procurement Services

Helpdesk Services

Managed Solution creates customized IT solutions, services, and plans. Our customers choose from our tier support model to best suit their IT needs.

• Monitoring and Management
• Helpdesk Support Services
• Onsite Support
• Block Hours Support
• vCIO Services
• Compliance Consulting

There are three levels of the helpdesk. Their Managed Services team works with customers to help improve productivity, set predictable controlled costs and reduce the impact of infrastructure challenges on daily operations. We provide enterprise-class support at varying levels that ensure a positive outcome and support business goals. Help Desk technicians proactively monitor and manage the customer’s IT network.

Enabling Digital Transformation with Professional Services Consulting

Identity and security management will stop unhealthy active directory and security environments. With Azure, if you can think it, we can do it.

For more detailed information discussed in the call, please watch the recording on YouTube! The entire recording is available here.

To learn more about Manage Solution, visit managesolution.com