Dialpad's innovative approach in AI and communications

Introduction to Dialpad and AI in Communications

Hey, Telarus tech advisors. You know that this day and age of AI and communications, it’s never been more sped up. In fact, one of our favorite players in the space with just, I think, right around fifty thousand customers, in fact, great customers like Uber, REMAX, T Mobile, even the LA chargers. That’s right.

Guest Introduction: Nick Slater

No longer San Diego. It is Dialpad. In fact, I am joined today by Nick Slater, chief revenue officer at Dialpad. Nick, how’s it going? Welcome.

It is fantastic. Thank you for that great intro. Very happy to be here.

Yeah. In fact, LA Chargers, I was gonna say I I wasn’t sure if it was Vegas or can never keep those LA teams straight being up here in the Bay Area. You’re coming out of Seattle. Is that right?

I am. I am. So we love, we love the Chargers as far as being a very valued Dialpad, customer. Hopefully, someday, I’ll be able to get our Seattle Seahawks on as well.

Partnership Success and Growth Insights

Yeah. Well so, I mean, you guys have been incredibly successful, and thank you for the partnership. I think you guys have won a a variety of awards, partner summit every year, you know, just the growth that we’ve seen. Our tech advisors are really leaning in on, Dialpad. What are you seeing? Like, what what’s causing these folks to lean in so much?

Yeah. Thank you for that. And and that goes both ways. It’s such a valued, partnership from our perspective as well.

You know, when I see folks leaning in, I think it’s a few things. One, they obviously see, some of the innovation that we are bringing to this ever changing landscape. You want to be associated with an exciting growing product and growing company, and, hopefully, we fit that bill. You also work with people that you trust and people that show up in the way that you expect them to.

And I’m really proud of our channel team, our sales team to really lean in with our very valued partners and understand that, prospects and customers are leaning more now than ever on advisers and consultants.

And the way to operate and create winning outcomes for all parties is to become aligned, understand the value you can create for these shared customers, and show up in a really polished and professional way together. So, hopefully, your folks are seeing us show up in that way. If we’re not, please let me know.

Oh, no. No. You guys got a great route to market.

Transitioning from Legacy Systems to Cloud Solutions

When when I think about winning combinations, I think about route to market, and I think about innovative products meeting the end users for the tech advisors where the end user’s moving, and your product is right there. Think about, like, you know, if you think about this industry, let’s take a step back. Yeah. You’ve got, in fact, I was looking at the numbers recently. The most recent numbers I could get year just over a year ago, still forty two percent of the phone systems out there are actually prem based phone systems. And we’re talking AI and CX and all this all this kinda sexy stuff, but there’s still twenty percent growth in that base UCaaS business. I mean, it’s a huge business.

Absolutely. I assume.

Absolutely. And and profitable. And as you said, you know, so many prospects and customers, their primary need, their primary concern is how do I move from this legacy on prem to the cloud?

Forget some of some of the other AI or more enhanced seats, but just help me in my stated problem, which is I need to move from a legacy solution to a cloud solution. Can you help me with that? And I think our ticket to entry to the bigger conversations of creating value through AI or more enhanced seats is, first, let’s solve that stated issue. And Dialpad can be a leader in working with your teams to be able to come in and solve a real pain point, that a lot of businesses are going through, which is this digital transformation.

Let’s take a lot of the legacy on premise solutions, move them to the cloud. And once we solve that, then, of course, we can talk about all of the other fantastic things we can do together. But I don’t want us to take our eye off the ball of let’s solve stated customer problems in a really growing part of this industry.

Understanding Customer Needs in UCaaS

That’s right. In fact, when you saw when an adviser solves a problem, there’s lots of pull through. In fact, let’s jump to the other part of your business. What I first off, I love the tech stack as Vincent, your chief product officer, likes to say, a full integrated tech stack. So if you go all the way out, contact center is contact center then a pull through for this UCaaS as well, and you’ve got really that broader communication problem of speeding up productivity of the business.

Absolutely. Yeah. You you know, we have kind of two buckets of prospects and customers that we jointly call on. We have somewhere they are already in the cloud and their stated problem is now I’m looking to get some value, some return on investment on all this lucrative data that is found in communications between two people or a group of people. And so for those folks being able to come in with CCaaS solutions or our AI sale offering, that is able to address the need of I’m now established in the cloud, and I’m looking to be able to get greater value out of this with a supercharged seat. Yeah.

The the other bucket is simply how do we get people comfortable with UCaaS, meaning not just a dial tone, but there are really fruitful offerings embedded in a base UCaaS seat that a company can start to take advantage of. Things like AI recaps and transcriptions and call summaries.

The Role of AI in Modern Communication Solutions

Yeah. So let let’s let’s actually let’s let’s end on the whole idea of AI. It’s a core part of your messaging. Yeah.

You know, in fact, I was saying on stage recently, chat g p t, it’s nearly two years old. It’s not even a toddler. We’re just seeing the early movement of AI, and you guys have been a leader for years now. What what what’s kind of the state of the state?

I mean, you got all myriad of AI startups coming into the business. Like, where where do you see this thing going?

Yeah.

I I mean, I I don’t wanna pretend to be a soothsayer, but it is a it it’s an interesting to be.

Right?

You have to be.

Exactly. It it it’s an interesting industry to be in and and spot on. I always say we’re very much in the first inning of this this AI revolution.

And so we’re already seeing things like verse virtual voice agents, virtual SDRs, intuitive playbooks, all of that come out very early in the AI, transition. And so where our focus is is we are starting to see a little bit to steal from Warren Buffett who says, you know, when the tide goes out, you see who’s swimming naked.

We are proprietary AI. We’re built on our own seven billion minutes of business conversations. And so that allows us to, provide a low cost solution, a much more secure solution, a real time, so we are able to give real time insights versus sometimes fifteen, thirty seconds delayed, and then also native through our unified platform.

And what we’re seeing is these companies that have bought into AI and getting insights and analysis and time savings are really resonating with some of those solutions that are able to offer, enhanced paths to revenue generation Mhmm.

Or bottom line profitability. At the end of the day, every company is wondering how can you improve my top line revenues or my bottom line, profitability? And we are able to walk them through our AI product suite, which as you pointed out, we started back in twenty eighteen. A lot of companies became AI companies overnight about, two years ago as you point out with chat g p t.

The CEO Challenge: Revenue, Productivity, and Customer Experience

But we’re able to show the exciting things we’ve been working on for almost seven years Right. That can address those two needs.

You know what? I’m gonna add one more. In fact, I was just on stage with Craig Walker, and we talked about the CEO challenge. And I wanna end on this because I said the CEO challenge is revenue generation, productivity, so improving the bottom line, but also and I think one of the things that you guys are really good at, branding customer experience.

So when you take those three as having an impact for that customer experience, that revenue generation, that productivity, Dialpad’s very well positioned. One final question. What do you see one of the most promising areas for growth and innovation both with Dialpad in the industry? Just kinda leave us with that.

Future Innovations in Conversational Intelligence

Yeah. So I I’m really excited about, this area of conversational intelligence, sales intelligence, and all of the the offerings that we have coming out there. I think whether you are, leading a support organization, a sales, a recruiting organization, One of, a leader’s biggest challenges is what are my people saying and doing when I’m not listening? If I’m not there watching and listening, are they doing the things? Are they saying the things that lead to successful outcomes? And so I think this idea of being able to encapsulate all of the data and be able to instruct leaders who needs coaching help, who has a best practice that can be shared globally without having to sit and watch or listen to a team and have AI do that work for you is gonna create successful outcomes on faster onboarding and ramp times, better employee retention, and, ultimately, better outcomes for our customers, which at the end of the day is is what we’re all trying to do.

Conclusion and Partnership Appreciation

That’s right. That’s what the tech advisers are focused on. So, again, you heard it here today from Nick Slater, chief revenue officer at Dialpad. Thanks again, Nick.

You know, we we love the partnership, and, hopefully, tech advisors, you found this incredibly helpful in giving you that competitive advantage that you need in the marketplace.

Sincerely appreciate it. Thanks for the time, Dan.